Skip to content

Caseworker – SSAFA

About this organisation

SSAFA (The Soldiers, Sailors, Airmen and Families Association) is a UK charity that provides lifelong support to serving men and women and veterans from the British Armed Forces and their families or dependents. Anyone who is currently serving or has ever served in the Royal Navy, British Army or Royal Air Force and their families, both regulars and reserves, is eligible for their help.

About this opportunity

Caseworkers visit clients to work out what type of help they need, and then find the right sources of support and arrange for clients to access it. This might be funds for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

What you will need

• Good listening and communication skills including written and spoken English

• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues

• Ability to send and receive emails – you will receive your own SSAFA email address

• Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms

• Willingness to use our on-line case management system (this is covered in the caseworker training course)

• Ability to keep within boundaries of the role with regards to friendship or giving advice

• Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability

• Ability to maintain confidentiality and keep information safely

• Access to public transport or a car to travel to appointments with clients

• Able to provide two referees: former employers or other people that know you well (other than relatives)

For more information

For more information please either come in and see us at Wealden Volunteering, or call us on 01825 760019, or email us at

Please complete our online application form here