Purpose of role:
To join a team of volunteers providing our ‘Carers in Touch’ service, a telephone listening service for unpaid carers who have been identified as at risk of being socially isolated.
The service provides an informal, friendly chat with carers to help them keep connected, remind them they are not alone, support their wellbeing and check they have suitable support systems in place.
What will you be doing?
• Making telephone calls to unpaid carers of up to 30 minutes in length.
• Providing a ‘listening ear’ and friendly voice.
• Signposting carers to the Care for the Carers Hub if extra support is needed.
• Inputting the call information onto Care for the Carers database.
• Deliver at least one 2 hour shift per week Monday to Thursday 9am to 3pm.
What skills, experience, qualities do you need?
• Empathetic, non-judgmental, non-discriminatory approach.
• Good communication skills; able to chat with people on the phone.
• Reliability and commitment.
• Basic IT skills (training will be provided).
• A commitment to the vision and mission of Care for the Carers.
• A desire to support unpaid carers.
