Client Contact Team Member – Crowborough Foodbank
About this organisation
We don’t think anyone in our community should have to face going hungry. That’s why we provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.
About this opportunity
The Crowborough FoodBank are looking for volunteers to make calls to our households on a Thursday morning. This is an important role, as volunteers guide them through our process, giving choices on food options and where applicable suggesting other support they might also access. Anyone can find themselves in food crisis and our caring phone calls reassure that help is at hand.
No previous experience is necessary.
Further details about the client contact role can be found below:
Team members undertake client contact through phone, text or email with an aim of:
- Providing clients with a security of knowledge that they will receive a food parcel in the next weekly delivery.
- Determine dietary requirement and requests for other food offers – household, toiletries, pet food and fresh produce.
- Explaining the delivery process to the client and the three day food parcel contents.
- Confirming that someone in the household will be there to accept the delivery between set times.
- Signpost/refer to other support agencies when appropriate, including undertaking a referral, co-ordinating pick up from local charities and delivery to the client.
- Provide an opportunity to listen and support (not advise) clients.
- Update clients with information provided by the Crowborough Foodbank eg SE Water rebates, free transport to vaccination centres, census support etc.
They also:
- Liaise with Team Leader and wider team regarding client contact information, safeguarding concerns or other issues when appropriate.
- Maintain data protection with all confidential paper and electronic documents, email and phone use.
- Keep team leader up to date with availability for Thursday client contact.
- Support the Voucher Processing team as necessary.
- Liaise with other teams when appropriate to support distribution process.
- Always follow the Foodbank strict no lone working protocol when involved with any potential delivering to clients.
This position requires a laptop or computer, basic IT skills, a gentle and caring telephone manner and availability on a Thursday morning. This is done remotely working from home, with team contacts via Zoom and WhatsApp. We ask for a commitment of around three hours each week.
The Foodbank will provide a telephone, although you could work through your own laptop or computer.
Start as soon as you are available and our application process (including referees) is completed.
For more information
For more information please either come in and see us at Wealden Volunteering, or call us on 01825 760019, or email us at office@wealdenvolunteering.org.uk